This means we:

• Treat people with respect and dignity
• Respect people's individual way of life, belief systems, culture and views
• Welcome diversity and behave in a culturally sensitive way
• Treat people fairly
• Uphold people's rights and support them to fulfil their responsibilities
• Celebrate achievements
• Consult people on issues concerning them

This means we:

• Provide a high quality of services which improve clients' and carers' quality of life
• Promote clients' independence
• Centre the service on clients' individual choices
• Support and empower people in their decision making
• Observe our duty of care
• Strive for continuity and consistency in service provision

This means we:

• Act honestly and with integrity
• Are open in our communications and share ideas
• Accept responsibility and admit mistakes
• Show trust and behave in a trustworthy manner
• Share confidential information only where needed and with the permission of the person whose information it is
• Protect and keep safe people's private information

This means we:

• Set achievable goals and work towards them
• Continually improve our performance in all areas of operations, striving for excellence
• Show leadership
• Reflect on our work practices and systematically improve them
• Promote a learning culture and are willing to learn
• Support and promote professional development
• Observe collective and individual boundaries
• Account for our actions

We value creativity & initiative

This means we:

• Encourage innovative and dynamic ideas
• Promote visionary thinking
• Behave in a positive and friendly manner
• Provide inspiration and encouragement
• Motivate and mentor people